MADE HER WAY
Shipping + Returns
The important stuff, without the fine-print headache. Here’s what to expect from the time you place your order through delivery — and what to do if something needs to come back.
SHIPPING
Getting it to you.
Processing time
Orders are typically processed within 1–3 business days. Processing times do not include weekends or holidays.
Order fulfillment
Made Her Way works with third-party production and fulfillment partners to produce and ship select items. Because products may be fulfilled from different facilities, the shipping origin can vary by item and order. Made Her Way remains your point of contact for order questions, returns, refunds, and customer service.
Delivery
Shipping time begins after your order has been processed. Delivery estimates may vary depending on your destination, the shipping carrier, and circumstances outside of our control.
Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package.
Shipping charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
RETURNS
Changed your mind?
That’s okay. Eligible Made Her Way products, including sale items, may be returned within 30 days of delivery.
Return window
Return requests must be made within 30 days of delivery.
Return condition
To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition.
Starting a return
To request a return, contact us at madeherway.support@gmail.com with your order number and the item or items you would like to return.
The 30-day return period begins on the date your order is delivered, not the date your order was placed.
RETURN SHIPPING
Sending it back.
Once your return is approved, Made Her Way will provide return instructions and a prepaid return shipping label at no cost to you.
No return shipping fee
We do not deduct a return shipping fee from approved returns.
Please contact us before sending anything back. Returns sent without first receiving return instructions may not be processed correctly.
REFUNDS + EXCHANGES
Back to you.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund. If approved, the eligible merchandise amount will be refunded to your original payment method.
Refund timing
Please allow up to 7 business days after your refund is approved for us to process it. Your bank or card issuer may require additional time for the credit to appear on your account.
Exchanges
We do not offer direct exchanges at this time. If you would like a different size, color, or item, you may return your original item under our return policy and place a new order for the item you prefer.
Original shipping charges are non-refundable. If your order included a flat-rate shipping charge, that amount will not be included in your refund. There is no additional return shipping fee for an approved return.
SOMETHING NOT RIGHT?
We want to know.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.
What to send us
Email madeherway.support@gmail.com with your order number and photos showing the issue. Providing these details helps us review your request faster.
You will not be charged return shipping for an item that arrived damaged, defective, or incorrect.
STILL HAVE A QUESTION?
We’re here.
Send us a note and we’ll help you figure it out.
CONTACT US →