Refund policy
Return & Refund Policy
Overview
At Made Her Way, each piece is made to order with care. Because of the custom and made-to-order nature of our products, we do not accept general returns or exchanges for sizing issues, buyer’s remorse, or preference changes.
Please review all product details, sizing information, and order details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, we will absolutely make it right.
To request a replacement or refund, please contact us within 7 days of delivery and include:
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your order number
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your full name
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clear photos of the issue
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a brief description of the problem
Requests submitted after 7 days may not be eligible for replacement or refund.
Non-Returnable Items
We do not accept returns or exchanges for:
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incorrect size selection
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change of mind
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delayed shipping caused by carriers
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minor color variations due to screen differences
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custom or personalized items unless damaged or incorrect
Refund Eligibility
Refunds are only issued for:
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damaged products
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defective items
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incorrect items sent by us
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orders that cannot be fulfilled
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Cancellations
Orders may only be canceled within 12 hours of purchase.
After production begins, orders cannot be canceled because items are created specifically for your order.
Shipping Issues
Made Her Way is not responsible for lost, delayed, or stolen packages caused by shipping carriers after your order has been shipped.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
We will always do our best to help guide you through the process.
Contact Information
For return, refund, or order issues, please contact: